Privacy Policy

Introduction

Down Under Discoveries ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out a contact form
• Register for travel services
• Request information about our tours
• Participate in surveys or contests

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (when booking services)
• Travel preferences
• Passport information (when necessary for booking)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Other browsing statistics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about our cookie usage, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and fulfill your travel bookings and requests
• Send you confirmations, updates, and travel information
• Send administrative information such as changes to our terms or policies
• Respond to comments, questions, and requests
• Send you marketing and promotional communications (with your consent)
• Understand how visitors use our website
• Improve our website, products, and services
• Monitor and analyze usage and trends
• Protect against and prevent fraud, unauthorized transactions, and other illegal activities
• Comply with legal obligations

Disclosure of Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services for us or on our behalf, such as:

• Hotels, airlines, and other travel service providers to fulfill your bookings
• Payment processors to handle transactions
• Email service providers to send communications
• Analytics providers to help us understand how visitors use our website

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. Your submission of such information represents your agreement to that transfer.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to your personal data.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Restriction: You may request that we restrict the processing of your information.
• Objection: You may object to our processing of your information.
• Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Withdraw Consent: You may withdraw consent where we rely on consent to process your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by Down Under Discoveries. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You should review the privacy policies of these third-party sites before providing any information to them.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 2 8765 4321
• By mail: 42 Sunshine Boulevard, Sydney NSW 2000, Australia